BN
Unifying presence across Skype and Lync
I co-developed a unified presence model to integrate Skype consumer products and legacy Lync clients into one cohesive system.
The design prioritised accessibility, adaptability across Microsoft properties, and referenced existing presence models to facilitate transition.
The project emphasised understanding enterprise user requirements and how professionals adapt presence features for industry-specific needs.
Research included stakeholder collaboration in London and Redmond, plus on-site visits to Emirates Airlines in Dubai and Volvo Group in Gothenburg to study real-world usage patterns.
The work involved extensive research into how presence signalling could mirror real-life assistant communication — determining likelihood of user availability across different enterprise scenarios and industries.
